This Privacy Policy outlines how Arcane.Africa (“we,” “us,” “our”) collects, uses, and discloses personal information of users of our website, which is located at Arcane.Africa. Our privacy policy applies to all users of the website, regardless of the location from which they access the website. By using our website, you agree to the terms of this Privacy Policy and the Protection of Personal Information Act (POPIA) and South African law.
When you subscribe to our services, we collect personal information such as your name, email address, physical address, and social media account information if applicable to service provided (eg. Discord username). We also collect information about your use of our website, such as the pages you visit and the actions you take, through the use of cookies and other tracking technologies. We use this information to provide you with the services you subscribed to and to communicate with you about your subscription, personalize your experience on our website, and conduct research and analytics.
We take the protection of your personal information seriously and have implemented appropriate technical and organizational measures to secure your personal information against unauthorized access, misuse, or alteration.
We use third-party service providers to assist us in providing our services. These service providers may have access to your personal information in the course of providing their services, but they are contractually obligated to use the information only for the purpose of providing the services and to keep the information confidential. Your privacy is important to us, and we promise to never share your personal information with any third parties for marketing purposes.
If you are located outside of South Africa, your personal information may be transferred to and processed in South Africa. By using our website, you consent to the transfer of your personal information to South Africa.
You have the right to access and control your personal information that we hold. You may request access to your personal information or delete your personal information by contacting us via contact form.
We will retain your personal information for as long as necessary to provide our services and as required by South African law.
We use PayPal to process payments for our services. PayPal collects and stores your payment information and processes transactions. By using PayPal, we do not collect or store your payment information on our servers.
We use Google Analytics to track and analyze the usage of the website. Google Analytics collects information such as the pages you visit, the time you spend on the website, and the type of device you use to access the website. Google Analytics uses cookies to collect this information.
We may send you emails from time to time to provide you with information about your subscription, new services, or other updates. You may opt-out of these emails at any time by clicking the “unsubscribe” link in the email.
We may display advertisements on the website. These advertisements may be served by third-party advertising companies, who may use cookies and other tracking technologies to collect information about your usage of the website.
We comply with the the General Data Protection Regulation (GDPR), the Children’s Online Privacy Protection Act (COPPA), POPIA, and South African law.
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with new laws. If we make material changes to this Privacy Policy, we will provide you with notice by posting the updated Privacy Policy on the website.
If you have any questions about this Privacy Policy, please contact us via contact form.
Last updated 12 February 2023.